Refund Policy

Moonrise Growers

Last updated: 17/06/2026

Nothing in this policy limits or excludes any consumer guarantee, right or remedy you have under the Australian Consumer Law, which applies in addition to this policy and cannot be contracted out of.

Change of Mind

Please choose carefully. Because our flowers, bunches and plants are seasonal, perishable and often made to order, we are not able to offer a refund or exchange simply because you change your mind after an order has been placed or dispatched.

Damaged, Faulty or Incorrect Orders

Please check your order as soon as you receive it. If a bunch, plant or other item arrives damaged, is faulty, or is not what you ordered, contact us as soon as possible - ideally within 24 hours of delivery or collection - with your order number and a photo of the item, so we can assess the issue and put it right. This may include a replacement, partial refund or full refund, depending on the issue.

For live plant material such as dahlia tubers or ranunculus corms, please let us know promptly if the material arrives in poor condition; given the nature of dormant or live stock, claims made well after delivery may be harder for us to assess, but we will always consider them in good faith.

Perishable and Non-Returnable Items

Due to their nature, the following items cannot be returned for change of mind, and can usually only be addressed under the Damaged, Faulty or Incorrect Orders section above: fresh cut flowers and bunches; dahlia tubers, ranunculus corms and other live plants or bulbs; and any custom or made-to-order arrangement.

We do not accept returns on sale or clearance items, or on gift cards, except where required by the Australian Consumer Law.

Wholesale and Standing Order Customers

If you hold a wholesale account or an agreed standing/ongoing order with us, any specific quality, credit or replacement terms we have agreed with you directly will apply alongside this policy. If there is a conflict, our direct agreement with you will take priority for that account.

Exchanges

If you would like a different item rather than a refund, please contact us directly - we will generally try to arrange a suitable substitute or store credit where the issue is on our end, subject to seasonal availability.

Refunds

Where a refund is approved, we will let you know and process it to your original payment method, generally within 10 business days of approval. Please allow extra time for your bank or card provider to complete the transaction on their end.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, please contact us at hello@moonrisegrowers.com.au.

Shipping and Delivery Issues

If your order is delayed, lost or damaged in transit, please get in touch so we can look into it with the carrier and find a fair resolution. Where flowers or plants are couriered interstate, transit delays beyond our control can affect condition on arrival; we will work with you in good faith on these cases but cannot guarantee outcomes that depend on the carrier or on biosecurity inspection processes.

Contact Us

Questions about this policy can be sent to:

Moonrise Growers

ABN: 70 168 849 893

Email: hello@moonrisegrowers.com.au

Website: www.moonrisegrowers.com.au

Callignee, Victoria, Australia